Hiring | Technical Account Manager

San3a Tech is looking for a technical account manager to be responsible for communicating with its technical support and R&D clients. He/she works closely with the technical team and business development teams to maintain a good relationship, increase sales to existing clients, and assure the quality of the output comes as expected. 

By providing a professional experience before and after the service is provided, the technical account manager helps ensure client satisfaction and process smoothness besides to strengthen client relationships. 

Job Responsibilities;

  • Initiate contact with the clients after they fill in a request form.

  • Analyze clients’ requests and confirm it’s feasibility with the technical team. 

  • Build rapport with the clients and work to establish good relationships and ensure customer satisfaction.

  • Arrange and attend briefing meetings with clients and the technical team. 

  • Help in assigning the accounts and projects to the best fit resources.

  • Manage and coordinate the pool of freelancers.

  • Prepare quotations and proposals for clients and any other needed documents.

  • Manage the communication with the client during the whole process of performing the technical support service.

  • Evaluating customer’s needs to suggest upgrades or additional features.

  • Answer product-related queries on time.

  • Provide reports to the technical team and stakeholders on project timelines and product performance.

  • Ensure deliveries are on time and in good condition.

  • Help in collecting cash from the clients

Job Requirements;

  • Engineering background or equivalent experience is a must.

  • Good understanding of the maker culture and the maker community in Egypt.

  • Previous account/project management experience is preferred.

  • Excellent communication and interpersonal skills.

  • Good critical thinking and problem-solving skills.

  • English fluency.

If you got what it takes, please fill in this form and we will contact you within a week of your application.

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San3a Tech

San3a Tech was officially launched in 2016 by young Egyptians to empower the Maker Movement in the MENA region. 

Email: info@san3atech.com

Phone: +20 22358 9386

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